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Customer Service Representative (m/w)


Wir suchen für unseren Kunden im Osten von München eine/n Customer Service Representative (m/w) in Vollzeit zur Direktvermittlung.

Prime Duties / Responsibilities

• Customer order/ forecast entry and open order/backlog maintenance
(review, analyse and expedite backlog
• stock checks and security stock monitoring / maintenance
• Identify, internally escalate and solve any potential delivery problem
• Proactive follow up with customers on purchase orders
• Be key interface between customer and factory planning organization to ensure optimal product supply and logistic service performance for the customer
• Liaise with customer through all steps of the logistic process
• Customer claim coordination


Personal Profile

• English: Fluent (written & spoken)
• German: Good working level (written & spoken)
• Strong interpersonal and telephone communication skills
• Pragmatic & accountable work style combined with good analytic skills and attention to detail
• Willing to work according to set procedures
• Strive for ownership & task conclusion
• Good communication skills & good team worker; self-motivated with autonomous work-style
• fluency with Excel and experience with data entry and data maintenance in MRP systems ideally Oracle.
• Business Diploma/College degree (“Kaufmännische Ausbildung”) or equivalent in e.g. import/export management
• Ideally minimum 2 years’ experience in customer service, inside sales or import/export management, if possible in a similar market environment (electronic component manufacturer or distributor)

Elke Thiel